More than 100 passengers – including elderly and young children – who touched down in Auckland at 2am, were forced to sit and sleep on the ground of a cold corridor at Auckland International Airport, NZ Herald reports. They were told they could not go into the departure lounge, just a few meters away, until 5am – three hours later. “There was just no customer care. It was all about the rule book – commonsense had gone out the window,” said one traveler. “There were people in their 70s lying on the ground, using their luggage as a pillow.”