After 17 hours in the air, dozens of passengers on the first Air New Zealand flight from New York to Auckland had a rude surprise, Newshub reports, when they found out their luggage hadn’t arrived. Flight NZ1 left New York’s John F. Kennedy International Airport at 11:20pm on Saturday (US time) and arrived at 8:32am on Monday morning (NZ time). “The flight itself was great, can’t fault the Air New Zealand team,” one passenger said. “I think the problem lies at the JFK end, it was not the best check-in experience… teething problems… it’s just one of those unfortunate things.”