Spark thought it was on track with its mental health and wellbeing programmes – until Covid lockdowns started, Newsroom reveals. A few days after the March 2020 Covid lockdown began, the number of calls Heather Polglase (HR Director) received started skyrocketing. “[Our leaders] were grappling with how to manage uncertainty with their people in a virtual way.” A new strategy was launched – Mahi Tahi – and Heather says, “We now have four clear focus areas within our wellbeing strategy that ensure we are taking a holistic approach to how we support our people.”