Air New Zealand will make it easier for customers to request refunds on compassionate grounds, as the airline gears up for the much-anticipated quarantine-free trans-tasman bubble, NZ Herald reports. The airline will also increase frequencies from Auckland, Wellington, Christchurch, and Queenstown to all nine Australian ports from as early as April 19, initially operating at 65 percent of pre-Covid-19 capacity. It has also set up a dedicated team to review Covid-19 compassionate refunds – for customers who can no longer travel due to ill health or financial hardship – after a year of border closures.