A damning independent review has found ACC’s privacy policies are outdated, have gaps and are poorly understood by staff, RNZ reveals. The review, carried out by lawyer Linda Clark, was commissioned by ACC’s board after a group of call centre staff shared, and laughed at, client information in a private Snapchat group. ACC should treat client information as “taonga”, something to be respected and protected, but this was not always the case, the review found.