Healthline phone call logs obtained by Newshub show an Auckland man with COVID-19 who died at home had low oxygen levels and was struggling to breathe, but wasn’t spoken to by a clinician despite assurances he’d be called back immediately. Bryan Betty, the Royal NZ College of GPs medical director, says the man should’ve got medical help. Officials also wouldn’t say why a clinician didn’t call the man back when his oxygen levels dropped. Healthline chief executive Andrew Slater told Newshub a review into the case is incomplete and “complex”.

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