The job of a contact tracer is difficult, delicate, and a race against the clock, Newsroom reveals, interviewing Harry Risale, a “community finder”. His job is to respectfully be on hand to make sure members of the public – who may miss a contact tracing call due to a wrong number or not being aware of the situation’s severity – are available to take an incoming health call. Sometimes he sticks around to offer support and reassurance while they take the call. “It’s a bit of detective work and a lot of human relations,” says Dr Collin Tukuitonga, associate dean Pacific at the UofA.